BestDrive Operations Supervisor

HOW YOU WILL MAKE AN IMPACT -

The Operations Supervisor is responsible for supporting day-to-day operational execution, compliance, and performance across assigned store and plant locations. This role focuses on implementation, oversight, and follow-through of established operational processes, safety standards, and corporate initiatives as directed by the National Operations Manager.

The Operations Supervisor serves as a field execution partner, ensuring consistency, compliance, and operational discipline across locations. This position does not hold regional P&L ownership or strategic authority, but instead ensures that operational standards and directives are executed effectively at the store and plant level.

Key Responsibilities

Operational Oversight & Execution

• Support the execution of operational standards, policies, and procedures across assigned stores and plants.
• Monitor day-to-day operational performance and productivity, identifying gaps and escalating concerns to the National Operations Manager.
• Conduct regular site visits to observe operations, review performance metrics, and reinforce standard operating procedures.
• Assist Store and Plant Managers with corrective action implementation related to operational deficiencies.

Compliance, Safety & Policy Enforcement

• Reinforce compliance with company policies, safety programs, and operational guidelines.
• Ensure operational and safety incidents are properly documented and reported in accordance with company procedures.
• Participate in internal audits, safety reviews, and compliance checks as directed.
• Escalate compliance risks or repeat issues to the National Operations Manager.

Performance Monitoring & Reporting

• Track and monitor key operational KPIs and productivity metrics.
• Support benchmarking of store and plant performance against company standards.
• Provide observations, insights, and operational feedback to the National Operations Manager.
• Assist in identifying operational inefficiencies and opportunities for process improvement.

People Support & Operational Readiness

• Support Store and Plant Managers with operational onboarding, training reinforcement, and staffing readiness.
• Assist in ensuring operational personnel are properly trained on equipment, processes, and safety expectations.
• Provide temporary operational support or coverage when Store or Plant Managers are on PTO or extended leave, as directed.

Equipment, Assets & Fleet Support

• Support Store and Plant Managers in identifying equipment, vehicle, and facility needs.
• Assist in monitoring proper use, maintenance, and readiness of operational assets.
• Escalate equipment or fleet-related issues that impact safety or productivity.

Corporate Initiative Execution

• Act as a liaison between the National Operations Manager and store/plant leadership to ensure corporate initiatives are clearly communicated and executed.
• Reinforce standardized processes and operational changes across locations.
• Support change implementation through consistent follow-up and on-site reinforcement.

Scope & Authority Clarification

• This role does not have regional P&L ownership.
• This role does not set policy or strategy.
• This role operates within established guidelines and escalates decisions outside of scope to the National Operations Manager.
• Focus is on execution, compliance, and consistency, not regional leadership.