Student Service Representative

Who We Are

At Contour, we’re reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

What You Will Do

• Be the first point of contact for all inbound calls, emails, and texts
• Solve problems with empathy and speed, ideally on first contact
• Smoothly hand over to specialists in the broader team when needed
• Bring calm and confidence to families
• Keep records tidy and accurate in our systems
• Share ideas to make our service even better, we love fresh thinking

What You Will Bring

We’re looking for team members who are engaged, approachable, and committed. Reliability is key, we’re building trust with families every single day. Whether part-time or full-time, you’ll be part of a team redefining what service in education feels like. This isn’t about reading a script. It’s about building trust, spreading confidence, and bringing a spark to every interaction.

You’ll thrive if you bring:

• Empathy, warmth, and genuine care for families
• Energy and enthusiasm (we love big personalities)
• Sharp communication skills, clear, confident, human
• A proactive, can-do mindset (you don’t just wait for answers, you find them)
• Attention to detail, you know small things matter
• A willingness to learn fast and grow with us

Experience that helps:

• Previous customer service, call centre, retail, or hospitality experience
• VCE graduate (bonus points if you’ve been in our students’ shoes)
• Currently studying or holding a degree in Commerce/Business or a related field (ideal but not essential)

Why You Will Love It

• Above-market pay ($30/hour) and benefits
• Access to Contour’s wellbeing and learning benefits (monthly allowance + EAP)
• Personalised mentorship, training, and feedback to strengthen customer service and communication skills
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students)
• Fulfilling and impactful work, helping students thrive in their education journey
• Opportunities for long-term career growth within a rapidly expanding education company

How to Apply
👉 Apply now and help us reshape education, one conversation at a time.

Application Process
• Submit your application
• Shortlisted candidates will complete a video interview and behavioural assessment