Builder Services Project Manager
Full-time
Associate
Job Overview
The primary responsibility of a position is to Builder Service Project Manger facitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
The primary responsibility of the Builder Services Project Manager 1 position is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests.
Major Responsibilities:
- Exhibit a proven mastery of low complexity technical projects, to own complete execution.
- Review jobs processed by other team members for accuracy, class 1-7 orders
- Provide accurate and efficient processing of orders, quotations and inquiries from builders which include clarifying, communication, order / quotation write-up and expediting orders in accordance with established policies and procedures
- Communicate drawing and shipping schedules with customers / builders after they are established
- Confirm / verify pricing received accurately reflects scope of work defined on Purchase Orders.
- Promptly and professionally respond to all Customer, Builder and District Sales Manager inquiries
- Promptly analyze and discuss with Customers and Builders the cost and scheduling impact of potential Change Orders. Promptly notify other departments of Change Orders.
- Price and process Change Orders promptly to ensure customer expectations are met while maintaining or improving margins
- Effectively communicate with other departments to ensure customer expectations are exceeded
- Continually improve understanding of Cornerstone Building Brands Products and Procedures as well as improving ability to read and interpret Architectural Plans and Specifications.
- Be a creative, positive partner with personnel in other departments to provide the required level of service to meet and exceed customer expectations.