Inside Sales Representative

The Inside Sales Representative will coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

Duties and Responsibilities

• Generate professional project estimates and sales of metal building systems, residential metal roofing and components
• Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner
• Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
• Ensure the sale of Mueller’s products and services comply with proper pricing guidelines, policies, and procedures
• Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers
• Act as the liaison between the customer and company regarding potential problems and customer desires
• Analyze and report competitive market information
• Provide and ensure customer-focused activities, deliverables, and services