Onboarding Specialist
fulltime_permanent mid_levelJob Overview
About the Role
As CowManager continues to grow rapidly in New Zealand and internationally, we are committed to delivering an outstanding experience for our customers from day one. The Onboarding Specialist plays a key role in this journey, ensuring that our CowManager systems and drafting gates are installed, set up, and supported seamlessly.
In this role, you will oversee system and gate installations, coordinate with suppliers and the sales team, provide first-line support for technical issues, and train farmers so they feel confident using their new equipment. With your problem-solving mindset and practical skills, you’ll help our customers get the most out of their CowManager solutions.
What You Will Do
You will:
Lead and support the installation of CowManager systems on-farm.
Coordinate and facilitate drafting gate installations, working closely with suppliers and team members.
Provide first-line technical support for drafting gates, troubleshooting and resolving issues.
Train farmers and farm staff on the correct and efficient use of drafting gates and CowManager systems.
Act as a trusted advisor for customers during their onboarding journey.
Work collaboratively with colleagues across Sales, Support, and international teams.
Identify and escalate recurring technical issues, while contributing ideas to improve processes.
Ensure a smooth transition from installation to ongoing customer success.
Stay adaptable in a fast-paced environment, stepping in to support colleagues when needed.
About CowManager
CowManager is an innovative, globally operating company in the agricultural sector. Our employees are encouraged to achieve their career ambitions while making a real impact in the industry. We work side by side with colleagues and customers, and we are the inventors of the first ear sensor technology for dairy cows. Driven by big data and cow welfare, our organisation thrives on teamwork, innovation, and dedication.
We highly value a healthy work-life balance. Our goal? To do better, together!