Retail Assistant Store Manager

What You’ll Be Doing 

Leadership & Team Support 

• Assist the Store Manager in supervising day-to-day store operations and team performance. 
• Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives. 
• Support scheduling, shift coverage, and team check-ins. 
• Ensure team members complete product knowledge training prior to product launches. 

Sales & Customer Experience 

• Engage customers, provide product recommendations, assist with orders, and process transactions. 
• Support Shopify and POS operations, ensuring smooth checkout experiences. 
• Help track and communicate sales KPIs.
• Guide Cozey Ambassadors in clienteling: gathering customer data, emails and generating 5-star reviews.  
• Support Store Manager in finding agile ways to meet sales KPIs and motivate the team.  

Store Operations & Inventory 

• Ensure daily opening and closing procedures are followed in the Store Manager’s absence. 
• Maintain a clean, organized, and visually appealing store environment. 
• Monitor product displays and assist in merchandising flips with new arrivals. 
• Manage order holds and follow-ups on draft orders. 
• Coordinate backstock returns to the warehouse and maintain supply inventory. 

Your Profile

• 2–4 years of retail experience, with at least 1 year in a leadership or supervisory role. 
• Bilingual (English and French) required
• Passionate about delivering exceptional customer service and driving sales. 
• Strong interpersonal and communication skills. 
• Able to coach, motivate, and work collaboratively with a team. 
• Adaptable, organized, and solution-oriented in a fast-paced environment. 
• Willing to work evenings, weekends, and holidays. 
• Comfortable with physical aspects of the role (standing, walking, light lifting). 
• Experience with Shopify and Shopify POS is an asset. 

What We Offer

• Competitive hourly wage based on experience and quarterly commission.
• Dynamic and inclusive work culture.
• Opportunity for career growth and development within a fast-growing start-up.

If you're ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we'd love to talk to you!

Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools allow us to focus our attention where it matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.