Retail Store Ambassador & Key Holder

What You’ll Be Doing 

• Greet and assist customers, providing furniture and design consultation as needed. 
• Build rapport with potential customers based on our brand value of customer obsession. 
• Manage customer needs and resolve any issues in a timely and professional manner. 
• Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision. 
• Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times. 
• Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item. 
• Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies. 
• Work as a team to achieve sales and KPI goals. 
• Collect customer information, create draft orders, and ensure customer follow-ups are done promptly. 
• Take ownership of store opening and closing routines, making sure everything runs smoothly and securely from start to finish. 
• Step in as the point of contact when management isn’t on site, supporting the team and ensuring the customer experience stays seamless. 
• Contribute to daily store operations by upholding Cozey standards, coaching new teammates, and spotting opportunities to make things even better. 

What We’re Looking For 

• 1–2 years of experience in retail sales or customer service. 
• Excellent customer service skills with a friendly and approachable demeanor. 
• Strong communication skills, both verbal and written. 
• Ability to work in a fast-paced environment and adapt to changing priorities. 
• Attention to detail and ability to maintain a well-organized and clean work environment. 
• Flexible availability, including evenings, weekends, and holidays. 
• Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time. 
• Experience and/or interest in furniture, home décor, or lifestyle retail is an asset. 

What We Offer 

• Competitive salary dependent upon experience & quarterly bonus 
• Generous paid time off.  
• Dynamic and inclusive work culture.   
• Opportunity to rapidly expand your career with a fast-growing start-up.  

If you're ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we'd love to talk to you!

Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools allow us to focus our attention where it matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.