Customer Service Team Leader - German with English (Part-Time)

Our Client

Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team. 

What’s your Mission? 

• Support the initial onboarding of the new employees. 
• Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable. 
• Assess and review team and individual performance through quality assessments to identify key development areas. 
• Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. 
• Ensure that the team is up to date on all campaign objectives. 
• Manage the productivity and performance of the team in line with client expectations. 
• Provide insights back to the client around trends in contact types and issues impacting CSAT. 

Requirements

Your Experience, Our Future 

• Fluency in German: Demonstrated through excellent grammar and spelling.
• Advanced English Proficiency: Strong written and spoken communication skills.
• Team Leadership Experience: Proven track record as a Team Leader in a customer service project.
• Customer Service Expertise: Solid understanding of customer service principles and best practices.
• Communication & Interpersonal Skills: Excellent ability to connect and collaborate with others.
• Team Motivation: Skilled in inspiring and fostering a positive team environment.
• Results-Oriented: Strong focus on achieving performance targets.
• Analytical Skills: Experience in data analysis and reporting.
• Technical Proficiency: Comfortable using MS Office and CRM systems.

Benefits

Your Benefits Package 

• Start Date: November 2025
• Hours: 25 h/week

• Work Schedule: Monday to Friday, 9:00 am - 2:00 pm

• Salary: €14.744 gross per year

• Holidays: 24 calendar days (pro-rata)

• Work Model: Hybrid (6 days per month at the office)

• Training: 2 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm

• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 

• Well-being Support: Confidential counselling and resources. 

• Perks & Discounts: Exclusive offers and rewards. 

• Health Benefits: Discounted health insurance. 

• Skill Development: LinkedIn learning and certifications. 

• Referral Program: Bring a friend and get a referral bonus.