Technical Support & Sales - Contact Centre Team Leader

Sound United: attention music lovers and tech enthusiasts! Get ready to take your passion to the next level and join our dynamic team of bilingual professionals. We are seeking individuals who share our love for high-quality audio devices like speakers, sound bars, headphones, and more. If you are someone who wants to be part of a cutting-edge company at the intersection of music and technology, then this is the opportunity you have been waiting for!

As a Team Leader for Sound United, you will be responsible for the team of Order Management, Sales & Technical Support Advisors, who will be the initial point of contact for domestic & international customers, end users, resellers and installers handling a spectrum of enquiries around direct-to-consumer order processing, returns, service & warranty and product availability.

Main responsibilities:

• To support the initial onboarding of the new Order Management, Sales & Technical Support Advisors.
• To clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable.
• To evaluate and proactively manage the performance of individuals and the team against all relevant qualitative measures and ensure that they are aligned with CPM and Client requirements.
• To assess and review team and individual performance and identify ongoing training and development for all team members.
• To adhere to the quality escalation workflow as defined and highlight any issues as needed.
• To proactively overcome quality issues identified through ongoing coaching and mentoring activities.

Requirements

What we look for:

• Fluent level of spoken & written English (additional languages are a plus).
• Experience working in a customer-focused environment.
• Previous experience working within technical support and/or sales is beneficial.
• Excellent organisational skills with the ability to prioritise and monitor workloads effectively.
• Being able to provide effective performance feedback whilst also being able to inspire and motivate your team.
• Be able to coach a team to learn new skills and create opportunities for development.
• Effective communication skills at all levels - written and verbal.
• Previous experience working as a team leader is preferred.

Benefits

What do we offer:

• Starting date: 1st December 2025.
• Contract Type: Temporary 6 Months (Possibility of extension into permanent).
• Working hours: Full-time (40 hours per week) Monday - Friday from 9 am to 6 pm.
• Base salary of €23,000 gross per annum in addition to:
• 6,60€/day meal voucher (132€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Office-Based working model from our Bratislava location.
• Fully paid training that optimally prepares you for your job - 3 weeks duration.

Additional Benefits:

• Multisport Card.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether