Customer Service Representative with Italian & Portuguese (Part-Time Afternoon)

Our Client  New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission? 

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally. 

• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. 

• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. 

• Product expertise: Develop a deep understanding of our client's products and services. 

• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. 

• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. 

Requirements

Your Experience, Our Future 

• Fluency in Italian: Demonstrated by exceptional grammar and spelling. 
• Fluency in Portuguese: Demonstrated by exceptional grammar and spelling. 

• Advanced English Proficiency: Excellent written and spoken English communication. 

• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. 

• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. 

• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. 

• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.  

Benefits

Your Benefits Package 

• Start Date: November 2025
• Hours: 25 hours/week

• Work Schedule: Monday to Friday from 3:00 Pm to 8:00 pm

• Salary: €11,595.34 gross per year

• Holidays: 24 working holidays (pro-rata) 

• Work Model: Hybrid (6 days per month at the office) 

• Training: 8 days of office based training from Monday to Friday from 10:00 am to 7:00 pm

• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development

• Well-being Support: Confidential counselling and resources

• Perks & Discounts: Exclusive offers and rewards. 

• Health Benefits: Discounted health insurance. 

• Skill Development: LinkedIn learning and certifications.