New Balance NA - Customer Support - English Market - 25 hours/Night Shift

Our Client  

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. 

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission? 

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. 

• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. 

• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. 

• Product expertise: Develop a deep understanding of our client's products and services. 

• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. 

• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. 

Requirements

Your Experience, Our Future 

• Advanced English Proficiency: Excellent written and spoken English communication. 

• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. 

• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. 

• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. 

• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
• Customer Service  

Benefits

• Start Date: 10 November 2025
• Hours: 25 hours per week
• Work Schedule: Monday to Friday - 10 pm & 3 am
• Salary: €12.179 gross per year
• Night Bonus: €1.90 for every hour you work during from 10:00 pm to 3:00 am
• Transport Pay: A fixed allowance of €6.34 will be paid for each shift worked.
• Holidays: Accrued 2 paid holidays per month
• Work Model: Office-based
• Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm
• Office Location: Barcelona (La Sagrera) 

Additional Perks

• Well-being Support: Confidential counselling and resources. 
• Skill Development: LinkedIn learning and certifications.