Cosmetic Coordinator - AboutSkin

Work Schedule:

Monday - Friday 8:00 AM - 5:00 PM

Compensation:

$23/hr. - $25/hr.

Responsibilities:

• Knowledgeable and able to credential physicians and aestheticians
• Main contact for patients considering or awaiting cosmetic procedures
• Provide information and answer questions regarding all cosmetic procedures & products
• Prepare fees/quotes for cosmetic patients
• Schedule aesthetic procedures with the appropriate physician and/or aesthetician in the correct time slot; utilizing the schedules maximum potential
• Utilize cancellation list to fill openings in schedule and get patients in sooner; notify manager and/or doctor if waitlist has more than six patients on it
• Collect deposits and payment for procedures and product purchases
• Counsel patient on pre and post treatment instructions regarding procedures, skin-care and follow up questions (document conversation in EMR)
• Log post appointment follow-up calls in EMR, including laser, filler, consults, etc
• Assist with pre/post treatment photos, including baseline and visia photos
• Responsible for ensuring that the patient is prepared for treatments and knows what to expect on treatment day and during recovery process
• Full knowledge of skin-care products, ability to educate, recommend, and upsell them to patients to benefit their personal aesthetic goals
• Answer high volume of daily calls and return voicemails within 24-hours
• Email pre and post treatment instructions for filler and laser appointments
• Submit eRX for necessary laser appointments
• Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended product, and tracking closure rates
• Package and ship online product orders
• Assemble cosmetic consult folders
• Check out cosmetic patients in EMR using the cosmetic superbill for cost reference
• Navigate & sign-up patients for Alle and Aspire rewards programs
• Keep new patient consult conversion log updated
• Obtain any necessary treatment records from previous office prior to patient appointment (i.e., Botox, filler, etc.)
• Monitor inventory levels and notify appropriate staff member if getting low
• Add patients to recall if not scheduled at check-out
• Present marketing/social media/promo ideas to Aesthetic manager
• Turn in yellow duplicate sheets to each doctor by 5:00 each day (highlight purchased products and scheduled appointments)

Qualifications:

• Aesthetician knowledge/background preferred
• Skincare related experience a plus
• Strong understanding of customer service and health care administration
• Bachelor’s degree (Preferred)
• Ability to manage own workload effectively while being flexible to new tasks

Benefits:

• Competitive Compensation Package
• Health & Dental Benefits
• 401(k) Matching
• Aesthetic Industry Perks
• Great Culture & People-First Organization