Patient Care Coordinator

Job Summary

We are seeking a detail-oriented and highly organized Surgery Scheduler to coordinate and schedule surgical procedures efficiently and accurately. The Surgery Scheduler serves as a key liaison between surgeons and patients to ensure timely care, proper documentation, and smooth surgical workflows.

Key Responsibilities

• Schedule surgical procedures in coordination with surgeons' schedules and OR availability

• Answer inbound phone calls and respond to patient leads, inquiries, and scheduling requests in a timely and professional manner

• Coordinate pre-op testing and required documentation

• Maintain accurate scheduling records in the electronic medical record (EMR) system

• Monitor surgery schedules for changes, cancellations, and rescheduling needs

• Ensure compliance with HIPAA and organizational policies

• Collaborate with clinical staff, billing teams, and external facilities to ensure continuity of care

Qualifications

• High school diploma or equivalent (associate’s degree preferred)

• Minimum [1–3] years of experience in medical scheduling, surgery scheduling, or healthcare administration
• Strong sales background with the ability to upsell and build lasting patient relationships

• Knowledge of medical terminology and surgical procedures

• Proficiency with EMR systems and Microsoft Office

• Strong organizational, communication, and multitasking skills

• Ability to work in a fast-paced healthcare environment
• Must be able to work between the hours of 10AM - 7PM (schedule can be subject to change depending on clinic's needs)

Preferred Skills

• Experience scheduling for multiple surgeons or specialties

• Customer-service oriented with a professional and compassionate demeanor

Benefits

• Competitive pay

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement plan options
• Professional development opportunities