Director of IT

The Director of IT will lead the strategy, execution, and continuous improvement of CPP’s technology ecosystem across corporate and clinic operations. This role ensures secure, scalable, and high-performing systems that support exceptional patient experience, provider efficiency, and multi-site growth. The Director of IT will partner closely with clinical, operations, finance, and people teams to align technology priorities with business objectives, while maintaining strong governance, security, and service delivery standards.

Clinical Documentation

• Accurately and efficiently document patient encounters in real time, including consultations, treatment plans, procedures, and follow-up instructions.
• Record patient history, current concerns, allergies, medications, and prior treatment details.
• Capture detailed notes for injectables, energy-based devices, laser treatments, and skincare services.

Provider Support

• Act as the provider’s right hand during consultations and procedures, allowing them to focus on the patient.
• Prepare and update treatment templates, charts, and procedural notes based on provider preferences.
• Assist the provider with documenting aesthetic assessments, measurements, and clinical photos.
• Electronic Medical Record and Point of Sales support

Operational Accuracy

• Ensure compliance with medspa standards, HIPAA, and documentation accuracy.
• Enter orders, treatment codes, and product/syringe usage into the EMR as directed.
• Maintain accurate logs for injectables (e.g., Botox, fillers), lot numbers, expiration dates, and inventory changes.

Patient Flow & Experience

• Support patient intake by reviewing charts, prepping files, and ensuring all documentation is ready for the provider.
• Help manage efficient patient flow by organizing charts and anticipating provider needs.
• Relay treatment notes to the front desk for proper quoting, scheduling, and follow-up.

Quality & Record Keeping

• Proofread all chart entries to ensure clarity, completeness, and correct terminology.
• Track ongoing treatment plans and ensure continuity across visits.
• Maintain accurate digital files, before-and-after photo documentation, and consent forms.

Communication & Collaboration

• Partner closely with injectors, estheticians, and clinical staff to coordinate care.
• Communicate documentation needs or missing information with the provider.
• Assist in preparing reports or pulling clinical data as needed.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7+ years of progressive IT experience, including multi-site or healthcare-adjacent environments.
• 3+ years in people leadership with demonstrated success scaling IT operations.
• Working knowledge of cybersecurity, identity/access management, endpoint management, and IT governance.
• Experience supporting EMR/EHR platforms, clinic-based systems, and HIPAA-aligned technology practices preferred.
• Strong vendor management, budgeting, and project/program leadership skills.

Skills & Competencies

• Strategic thinking paired with hands-on execution.
• High standard for service delivery and operational reliability.
• Clear, proactive communicator across technical and non-technical stakeholders.
• Comfortable in fast-paced, high-growth environments.
• Strong documentation discipline and process orientation.

Benefits

• Competitive health & dental coverage
• Flexible schedule + paid time off
• Casual dress environment
• Hybrid work model (remote + on-site)