Technical Support Agent – German Support (Budapest, Hungary)

Job Title: Technical Support Agent – German Support

Location: Budapest, Hungary

🚀 Ready to build a tech career in Europe — auf Deutsch? 🇩🇪💻
We’re launching something big in Budapest, and we want German-speaking tech stars to be a part of it.

This isn’t just another call-centre role. You’ll be the go-to expert helping customers solve real mobile and broadband issues — and you’ll be trained, supported, and set up to win from day one.

About the Role

We are hiring German-speaking Technical Support Agents to join our European support hub in Budapest. You will provide technical support to customers by troubleshooting mobile and broadband issues and resolving queries efficiently on first contact.

What you’ll be doing

• Supporting German-speaking customers via calls & digital channels

• Troubleshooting mobile, broadband, SIM, and device issues

• Solving queries first time (FCR is king 👑)

• Following clear call flows to keep things smooth and efficient

• Delivering a friendly, professional experience — every interaction

• Logging cases accurately and working GDPR-compliant

• Taking part in coaching, quality sessions, and improvement initiatives
  

What success looks like

• AHT on target (efficient, not rushed)

• High FCR and strong CSAT/NPS

• Consistent quality aligned with client standards

• Rock-solid attendance & reliability

Training and Onboarding

• 3 weeks of technical training (mobile-focused)

• 2 weeks of supported nesting

• 13-week glidepath to full KPI achievement

What we offer

• Competitive Salary

• Full-time employment with Custom Connect Hungary Kft

• 3-month probation period

• Structured onboarding and training

• Long-term, stable employment in a growing European operation

• Global exposure through the Custom Connect International brand

What you will bring

• Fluent German (spoken and written)

• Customer service or technical support experience preferred

• Basic technical troubleshooting skills

• Strong communication and problem-solving ability

• Willingness to work shifts

📩 Apply now to join a professional, structured support environment in Budapest.