Key Account Director

The Key Account Director is responsible for managing and growing relationships with CES’s most strategic clients. This individual will serve as a trusted advisor, ensuring high levels of client satisfaction while driving revenue through renewals, upselling, and business line expansion. The role requires a strong balance of relationship management, strategic account planning, and sales execution. 

Key Responsibilities 

• Serve as the primary relationship manager for assigned key accounts, building trusted, long-term partnerships. 
• Develop and execute strategic account plans to achieve revenue growth, retention, and expansion goals. 
• Drive renewals by proactively engaging accounts well ahead of contract expiration. 
• Identify opportunities to upsell CES’s existing solutions and expand adoption across business lines. 
• Collaborate with internal teams (operations, product, regulatory, and support) to ensure client satisfaction and deliver value. 
• Maintain deep knowledge of CES service offerings, energy markets, and client business objectives. 
• Track account health, engagement, and growth opportunities using CRM and reporting tools. 
• Act as clients advocate within CES, ensuring client needs and feedback inform business strategy. 
• Represent CES at industry events, conferences, and client meetings as a trusted partner.