Infrastructure Services Technical Lead / Developer

The Infrastructure Services Technical Lead / Developer acts as the bridge between infrastructure operations and modern application development. This role focuses on automation, data visualization, and web-based tool development to enhance how the Infrastructure Services (IS) team manages systems, tickets, and performance.

The ideal candidate is both a hands-on developer and systems thinker—capable of designing dashboards, streamlining workflows, and translating complex operational data into clear, actionable insights for technical and non-technical stakeholders alike.

Key Responsibilities

Automation & Development

• Design and build scripts, services, and APIs to automate routine infrastructure workflows (e.g., monitoring, provisioning, patching, ticket management).
• Develop internal web applications and dashboards to visualize live infrastructure data (Service Desk, network metrics, asset management).
• Create reusable libraries, templates, and components for automation and reporting.
• Implement CI/CD pipelines and maintain GitHub repositories in alignment with DevOps best practices.

Dashboard & Web Development

• Build and maintain responsive dashboards using Power BI or modern web frameworks.
• Integrate multiple data sources into unified, interactive views.
• Partner with leadership to design reporting tools that highlight SLA compliance, resource utilization, and team performance.
• Ensure front-end usability, accessibility, and visual clarity for diverse audiences.

Technical Leadership

• Serve as a technical advisor to the Infrastructure Services team, providing guidance on automation, dashboard design, and platform integration.
• Lead proof-of-concept initiatives to evaluate new tools, frameworks, or processes for improved reliability and efficiency.
• Mentor team members in scripting, automation development, and API utilization.

Process & Collaboration

• Collaborate cross-functionally with Help Desk, DBA, Network, and Server teams to identify automation and data-reporting opportunities.
• Document system architectures, development processes, and workflows for sustainability and knowledge sharing.
• Contribute to roadmap planning, technical goal setting, and continuous improvement initiatives.