Key Account Director

The Key Account Director is responsible for managing and growing relationships with CES’s most strategic clients. This individual will serve as a trusted advisor, ensuring high levels of client satisfaction while driving revenue through renewals, upselling, and business line expansion. The role requires a strong balance of relationship management, strategic account planning, and sales execution.

Key Responsibilities

• Serve as the primary relationship manager for assigned key accounts, building trusted, long-term partnerships.
• Develop and execute strategic account plans to achieve revenue growth, retention, and expansion goals.
• Drive renewals by proactively engaging accounts well ahead of contract expiration.
• Identify opportunities to upsell CES’s existing solutions and expand adoption across business lines.
• Collaborate with internal teams (operations, product, regulatory, and support) to ensure client satisfaction and deliver value.
• Maintain deep knowledge of CES service offerings, energy markets, and client business objectives.
• Track account health, engagement, and growth opportunities using CRM and reporting tools.
• Act as clients advocate within CES, ensuring client needs and feedback inform business strategy.
• Represent CES at industry events, conferences, and client meetings as a trusted partner.