Associate - Member Engagement

Member Acquisition & Onboarding

• Identify and engage potential members within the ecosystem
• Support onboarding and ensure a seamless member experience
• Maintain a pipeline of prospective members

Member Engagement & Retention

• Build and maintain strong relationships with existing members
• Drive participation in events, working groups, webinars, and training programs
• Ensure regular communication and engagement with active and past members
• Address member queries and provide timely support

Community & Communication Management

• Manage communication channels including emailers, newsletters, and member groups
• Support social media and engagement initiatives in coordination with social media teams
• Ensure consistency and frequency of communication with members

Data Management & Reporting

• Maintain member databases, trackers, and dashboards
• Monitor member activity and engagement trends
• Ensure data accuracy across CRM tools and internal systems

Event Coordination

• Plan and execute member-focused events such as webinars, roundtables, and townhalls
• Manage outreach, coordination, and follow-ups for events
• Maintain records including meeting notes and event summaries

Stakeholder Management

• Interact with CXO-level executives, industry leaders, and stakeholders
• Act as a liaison between members and internal teams
• Gather feedback to improve member experience and engagement