Team Leader (Customs Brokerage)

Team Leader (Customs Brokerage) at Customs Support Group

To lead a Team in order to provide operational requirements and service levels which have been agreed with our clients in a timely and efficient manner.

RESPONSIBILITIES

• To lead the team by example and ensure all Company policies and processes are being adhered to

• Responsible for issuing and dividing the daily tasks to the team when applicable

• Mentoring the team

• Assist with monthly reporting to management

• To assist with queries & issues to help the team meet their targets if needed

• Holiday and absence authorisation and monitoring & carrying out return to work interviews, updating documentation and uploading to YouManage

• Carrying out effective 1-2-1 meetings and appraisals with the team

• Prepare & check documentation according to Customs regulations, laws, and/or procedures

• Stay abreast of changes in import/export rules

• Request or compile necessary documentation, such as commercial invoices, Packing Lists, Certs. Of Origin etc.

• Advise customers & the team of any Customs-related matters that might be applicable to them

• Confer with officials in various agencies to facilitate clearance of goods through Customs

• Maintain relationships with shipping lines and freight forwarders to expedite clearing of cargo

• Oversee the day to day running of operations for our customers

• Be a point of contact / escalation for the OOH support team (on a rota with other Team leaders) to assist the 24/7 shift with any issues and escalate where necessary

• Manage and onboard new customers/work into our current workflow as not to disrupt other customer’s service

QUALITY

• Effectively manage own time, workload and resources

• Ensure that all work is accurate, and attention has been given to the finer details

• Apply company policies, standards and guidance and ensure colleagues understand how the guidelines will affect their work

WHAT TO EXPECT

• The work is mainly office based

• The dress code is smart / casual whilst in the office

What we offer:

• Pension: 5% company contribution subject to employee-required auto-enrolment contribution

• Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays

• Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support