CUSTOMER SERVICE REPRESENTATIVE

·       Process customer orders accurately and in a timely manner using SAP

·       Respond to customer inquiries via phone, email, and other channels

·       Provide product, order, and shipment information to customers

·       Coordinate with sales, logistics, and warehouse teams to meet customer requirements

·       Handle basic troubleshooting and escalate complex issues to the Customer Service Team Leader or relevant department

·       Maintain accurate customer records in Salesforce and other systems

·       Follow established standard operating procedures and contribute to their improvement

·       Support team goals and participate in training sessions to enhance skills