Project Manager
Job Overview
Job Summary
The Project Manager (PM) is a critical role at the client, serving as the “glue” that connects our customer relationships to seamless operational execution. This role ensures flawless delivery for client's highest-valued accounts and oversees the full project lifecycle post-sale.
As the operational lead, the PM manages high-volume orders, coordinates cross-functional teams, and partners with Account Executives and Partnerships to implement efficient processes and manage complex deals. The ultimate goal is to drive customer success, achieve 100% retention, and empower organizations worldwide by simplifying branded merchandise management.
This is a fast-paced, high-volume role that demands strong attention to detail and a customer-first mindset.
Experience Requirements
3+ years in operations management or sales support
2+ years in production support or a similar operational role
2+ years in project management
1+ year in customer-facing or service experience
Experience implementing new processes to optimize the sales cycle
Technical Proficiency:
Strong computer literacy; Google Suite experience required
Experience with Oracle E-Business Suite and Salesforce preferred
Familiarity with sales tools such as Salesforce
Education:
4-year college degree preferred but not required
Job Skills & Traits
Ability to collaborate with cross-functional teams including Account Management, Order Management, Warehousing, and Fulfillment
High accountability managing a large volume of complex orders and processes
Detail-oriented with exceptional organizational skills
Excellent project management skills: multi-tasking, prioritizing, and time management
Self-starter with strong problem-solving skills
Advanced negotiation skills for vendor cost management
Strong communication, analytical, and interpersonal skills
Job Responsibilities
Order Flow & Completion:
Direct day-to-day order processes from payment and submission to delivery and fulfillment
Manage post-order processes, including timeline or product changes
Ensure accurate invoicing and on-time delivery
Maintain all required internal documentation and ensure compliance with BDA policies and code of conduct
Partner with the Customer Experience team to resolve issues and maintain high customer satisfaction
Process Improvement & Project Management:
Implement new sales processes, initiatives, and projects
Suggest and implement workflows and technology to optimize order logistics
Regularly meet with internal teams to find solutions for existing clients
Sourcing & Costing:
Monitor the sourcing process to ensure proper product presentations, cost negotiations, and quoting
Oversee order changes, including updated POs, artwork revisions, and Account Manager approvals
Collaborate with internal stakeholders (Operations, Procurement, Design, Order Management) to ensure projects are completed successfully according to timelines and specifications