Call Center Representative - Banking (Contract-to-hire)
Job Overview
Location: Pittsburgh, PA (100% onsite)
Contract: 4-month contract-to-hire
Schedule: Full-time (40 hrs/week)
Our banking client in Pittsburgh is hiring Primary Call Center Representatives to support high-volume inbound customer service operations. This is a contract-to-hire opportunity for candidates who thrive in fast-paced environments and are comfortable handling a high volume of customer interactions. You’ll be the first point of contact for customers, handling general banking inquiries, account requests, and basic digital banking support while meeting strict call center performance metrics.
Key Responsibilities:
Handle a high volume of inbound calls related to banking products and services
Identify customer needs and provide accurate resolutions or recommendations
Process requests such as disputes, refunds, stop payments, payoff quotes, and account updates
Support basic online and mobile banking troubleshooting (password resets, bill pay, etc.)
Promote relevant bank products and services when appropriate
Act as a liaison between customers and branch operations
Meet or exceed daily, weekly, and monthly call center KPIs
Deliver professional, empathetic, and customer-focused service at all times
Requirements:
3+ years of high-volume inbound call center experience (minimum 60+ calls per day)
Strong customer service and verbal communication skills
High School Diploma or GED required
Comfortable working in a fast-paced, metrics-driven environment
Proficient with Microsoft Office (Word, Excel, Outlook)
Experience using softphone systems
Strong typing and multitasking skills
Permanent right to work in the US
Nice to have:
Banking or financial services experience
CRM, Workday, or relationship management systems
Softphone / Mitel experience
Perks
Competitive hourly rate
Contract-to-hire opportunity
Free onsite parking (private lot)
Public transportation access nearby
Work schedule
Training period (approx. 3 months):
Monday-Friday, 7:45 AM – 5:00 PMPost-training:
Must be available between 8:00 AM - 9:00 PM, with rotating weekends (8:00 AM - 5:00 PM)Overtime may be required based on business needs
If you meet the criteria and are excited to take on impactful work with flexible hours, we’d love to hear from you, apply now to be considered for this opportunity.