Spa Host
Job Overview
Are you a warm and welcoming people-person?
Do you thrive in calming, guest-focused environments?
Are you passionate about wellbeing and creating memorable spa experiences?
What do we want?
We’re looking for a naturally friendly, organised, and guest-focused Spa Host to join our nurturing wellness team. You’ll be the first point of contact for guests visiting our award-winning spas, ensuring they feel relaxed, informed, and cared for from the moment they arrive. This role blends reception duties, guest support, coordination with therapists, and maintaining serene spa spaces – all set within the stunning clifftops of North Cornwall at the Bedruthan and Scarlet Hotels. This is a part time contract of 24 hours per week.
Responsibilities and Duties:
- Welcome spa guests with warmth and professionalism.
- Manage bookings and guest queries using digital systems.
- Provide guidance on treatments, facilities, and products.
- Maintain immaculate spa and relaxation areas.
- Support therapists with operational needs.
- Prepare treatment spaces and ensure a calming environment.
- Handle payments, check-ins/outs, and admin tasks.
- Deliver exceptional hospitality aligned with brand values.
Essential:
- Previous customer service or front-of-house experience.
- Confident using booking systems and computers.
- Genuine interest in wellness or hospitality.
Desired:
- Experience in a spa or leisure environment.
- Knowledge of treatments or spa products.
- First Aid certification.
Key Skills:
- Excellent communication skills.
- Strong organisation and time management.
- Calm, guest-focused approach.
- Digital literacy with booking/admin systems.
- Proactive problem-solving.
- Ability to work independently and in a team.
Why join us?
As a family-owned, independent Cornish business, we value every member of our team. Benefits include:
- £12.60 per hour + share of hotel tips
- People-centric working environment
- Learning and progression opportunities
- 28 days holiday (increasing to 29 days after 1 year)
- Long service scheme: free stay after year one!
- 40% off food, drinks & hotel services while on shift
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on-site team accommodation available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Joining our team isn’t just a job – it’s a lifestyle choice.