Client Support Senior Community Manager - French speaking mandatory (m/f/d)

As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.

What you will do:

• Take a leading role in defining and implementing our global community strategy
• Guiding community managers in their day to day, ensuring they’re aligned with the global strategy
• Internal ambassador for the Community team, leading collaborative initiatives with other Deezer teams
• Coaching Community Managers and Moderators
• Responsible for growing your own Community
         - Coordinating moderation ensuring that Deezer customers receive the necessary support via               the Deezer Community
         - Escalate critical issues to the appropriate departments
         - Produce marketing content to promote Deezer and generate user engagement
         - Analyse and report on common user feedback trends within the community
         - Report on the performance and activity of the Deezer community
         - Manage “Deezer Legends” program