Guest Service Agent

About us 

At De L'Europe, hospitality is more than a concept; it's an art woven into every detail of our service. As the radiant centrepiece in the heart of Amsterdam, we offer not just accommodation but, above all, an unforgettable experience. From the warm reception at the front desk to the minutest details in our rooms, everything is crafted to convey Original Amsterdam Luxury to our guests. 

What you'll do 

As a Guest Service Agent, you are the first and last face our guests see and that is what makes your role truly special. You welcome guests with a genuine smile and ensure a seamless check-in and check-out experience that sets the tone for their entire stay. You know the hotel and Amsterdam inside out, and you love sharing that knowledge by offering personalised advice on our amenities and the city's finest spots. You manage reservations and room assignments with efficiency and precision, and whenever a guest has a question or complaint, you handle it with the professionalism and empathy that define De L'Europe. You work closely with all other departments to ensure every guest experiences the Original Amsterdam Luxury we promise; every day, in every interaction.

Who you are 

• An enthusiastic professional with experience in guest service, preferably in the hotel industry

• Excellent communication skills and a friendly, guest-focused attitude

• Proficient in multitasking, even in busy situations

• Knowledge of reservation systems and Opera PMS is a plus

• Thrive in a dynamic environment and have an eye for detail

• Flexible working hours, including evenings, weekends, and holidays. 

Nice to have 

• Passion for luxury hospitality and the desire to contribute to unforgettable experiences

• Experience with different cultures and languages

• Local knowledge of Amsterdam for personalized guest recommendations.