Associate, Vendor Experience

Summary of the Position

We are looking for a customer-focused Vendor Experience Associate to serve as the primary point of contact for our valued partners, building and maintaining strong relationships. You will be responsible for managing a high volume of vendor inquiries, resolving issues, monitoring performance, and actively contributing to initiatives that improve vendor satisfaction. This role is ideal for a proactive and self-motivated individual with 1-2 years of customer service experience, excellent communication skills, and the ability to thrive in a structured environment.

What’s on your menu?

• Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
• Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
• Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
• Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
• Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.

What do you bring to the table?

• A Bachelor’s degree with 1-2 years of experience in a customer service or call center environment.
• High proficiency in MS Office Suite and Google Workspace (G Suite); familiarity with systems like Workday is a plus.
• A proactive and self-motivated individual with a strong drive to meet performance targets.
• Excellent English communication skills, with the ability to resolve issues using standard procedures.
• Experience in the FMCG, Retail, or Telecommunications industries is an advantage.