Associate, Vendor Experience
Full-time
Associate
Job Overview
- Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
- Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
- Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
- Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
- Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.
- Ad-hoc tasks as assigned by manager.