Team Lead Rider On Ground Ops
Full-time
Associate
Job Overview
What's On Our Plate?
Managing day-to-day operations.
Manage rider related escalations and resolutions.
Monitor and improve Rider Performance and Compliance.
Lead Rider Recruitment for the allocated zones.
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Groom rider quality (behaviour, appearance, professionalism, presentational etc).
Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
Setting up a performance improvement plan to improve performance of low performing riders.
Reduce rider complaints originating from customers and/or vendors.
Monitor riders performance on individual level and responsible for coaching/warning riders.