Coordinator Rider On Ground Ops

This is an administrative and operational role that primarily focuses on coordination on all rider’s
related issues.

What’s on Your Plate?

• Monitor and improve the Rider Compliance
• Coordinate & Support operations with live Rider issues
• Coordinate rider roster with proper allocation of shifts/breaks/off-days etc
• Coordinate with supporting other verticals with their orders closing cycles on a monthly basis.
• Coordinate with riders to solve customer or vendor-related issues
• Track order-related issues and find out if the issue happened from Logistics side or from the vendors’ end
• Work with other functions in Operations to identify and resolve issues
• Provide support in any additional tasks requested by the department manager