Team Lead Rider On Ground Ops

What's On Our Plate?

• Managing day-to-day operations.

• Manage rider related escalations and resolutions.

• Monitor and improve Rider Performance and Compliance.

• Lead Rider Recruitment for the allocated zones.

• Manage rider roster with proper allocation of shifts/breaks/off-days etc

• Groom rider quality (behaviour, appearance, professionalism, presentational etc).

• Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.

• Setting up a performance improvement plan to improve performance of low performing riders.

• Reduce rider complaints originating from customers and/or vendors.

• Monitor riders performance on individual level and responsible for coaching/warning riders.