Specialist, APAC People Services

Employee Lifecycle Management

• Manage and execute key employee lifecycle events including onboarding, probation, confirmation, internal transfers, promotions, and offboarding.

• Ensure all employee changes are processed accurately and within SLA timelines, maintaining alignment with company policies and statutory requirements.

• Coordinate with relevant teams (Payroll, Systems, Finance, IT, Workplace) to ensure seamless employee transitions and an end-to-end experience.
   

HR Systems & Data Management

• Maintain accurate and up-to-date employee data in Workday and other HR systems.

• Support HR data audits, system updates, and compliance checks to ensure data integrity and security.

• Collaborate with People Systems and Analytics teams to troubleshoot data issues and optimize workflows.
   

People Data Reporting and Documentation

• Provide support in creating and maintaining reports related to People Data Reports and documentation, including leave data, attrition metrics, and other relevant people metrics.

• Support internal and external audits with timely documentation and reporting.
   

Process Improvement & Risk Mitigation

• Identify process gaps, inefficiencies, or risks and propose practical solutions for improvement.

• Participate in regional transformation projects, standardization efforts, and automation initiatives to elevate the employee experience.
   

Service Delivery & Communication

• Maintain SLAs, KPIs, and CSAT scores to ensure service excellence and drive improvement actions.

• Communicate proactively to manage expectations, resolve issues, and drive shared accountability in service delivery.