Coordinator Rider On Ground Ops

This is an administrative and operational role that primarily focuses on coordination on all rider’s related issues.
 

What’s on Your Plate?

• Monitor and improve the Rider Compliance

• Coordinate & Support operations with live Rider issues 

• Coordinate rider roster with proper allocation of shifts/breaks/off-days etc

• Coordinate with supporting other verticals with their orders closing cycles on a monthly basis.

• Coordinate with riders to solve customer or vendor-related issues

• Track order-related issues and find out if the issue happened from Logistics side or from the vendors’ end

• Work with other functions in Operations to identify and resolve issues

• Provide support in any additional tasks requested by the department manager