Online Account Manager - Vendor Help Desk

ROLE SUMMARY

The Account Manager - Vendor Help Desk will be responsible for offering remote support to talabat’s long-tail accounts and guiding the restaurant Partner on self-serve actions to drive their growth. This role’s engagement with our accounts is critical to their future success with talabat, especially for accounts that have been newly onboarded on the platform. We expect this role to offer basic account management capabilities in a virtual form, and potentially gain a path to join the local Sales team as part of the natural career progression.

WHAT’S ON YOUR PLATE?

• Make periodic calls to talabat’s long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.

• Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on talabat.

• Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.

• Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).

• Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.