Team Lead Account Management

About the role

At Talabat, the role of the Account Manager Team Lead goes beyond traditional team management. In this role, you will play a pivotal role in shaping the way we do business with our partners. You are at the forefront of our mission to fuel growth for partners and talabat. 

As an Account Management Team Lead, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat. 

Key Responsibilities

• Manage critical partners with a high degree of complexity. 

• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships. 

• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.. 

• Ongoing training and development for your team. 

• Maintain granular reporting on team performance

• Set clear expectations, provide guidance, and ensure the professional development of team members.

• Develop and implement account management strategies to maximize partner success and revenue

• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.

• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.

• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.

• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.

• Prepare regular reports on team and account performance for senior management.

• Identify opportunities for process optimization and contribute to the development of best practices.

• Drive pipeline and attainment against team’s goals