Specialist, Shops Operations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Specialist, Shops Operations will drive efficiency by bridging the gap between data-driven insights and on-the-ground execution. You will support the team by automating manual workflows, identifying operational gaps through store visits, and implementing feedback systems that improve the partner and customer experience.

Responsibilities:

• Assist in optimizing operation management processes to improve productivity and streamline operations
• Support/Automate repetitive manual tasks to allow operation managers to dedicate more time to strategic and high-value activities.
• Conduct regular in-person store visits to identify process gaps and support new vendor onboarding and training..
• Develop and maintain automated solutions, such as alert systems for identifying performance issues (e.g., high fail rates), to enable account managers to take timely and proactive action.
• Able to produce  data-driven pitch decks to enhance operation meetings and improve client engagement.
• Identify areas for operational enhancement, execute projects to improve workflows, and contribute to initiatives that elevate client satisfaction and overall performance, including frequent in person stores visits.