Assistant Manager Workforce Operations

- Own the end-to-end workforce management function for on-ground fulfillment teams
- Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement
- Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
- Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations
- Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals
- Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L
- Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
- Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes
- Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality
- Track and enforce picker attendance and uniform compliance (where applicable)
- Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners
- Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs