Operations Manager

As Operations Manager for Glovo Italy, you will lead the Supply Excellence Team to ensure an exceptional customer experience in one of Glovo’s most strategic and complex markets. With a strong analytical mindset, leadership capability, and execution excellence, you will be responsible for driving operational efficiency at scale, supporting rapid growth, and continuously improving service levels.

You will lead a high-performing team that combines operational excellence with the right sense of business acumen, ensuring that every initiative is value-generating.

THE JOURNEY

• Lead Supply Excellence team that delivers insights, proactively identifies opportunities, and optimizes operation performance.
• Own and lead supply operational metrics in Italy, ensuring the highest level of service quality and delivery speed.
• Build, coach, and empower a high-performing team of Operations analysts, (5+ FTEs), fostering a culture of ownership, data-driven execution, and continuous improvement.
• Deep-dive into operational data to detect trends, surface inefficiencies, and deploy impactful strategies that drive performance at country and city level.
• Design, roll out, and optimise core operational processes to support fleet growth, partner satisfaction, and profitability across the entire supply ecosystem.
• Oversee courier supply health, ensuring availability, balance, and compliance to deliver excellence at scale in both stable and high-pressure environments.