Analyst Supply Operations - Milan (They/She/He)

We are looking for an Operations Analyst to join our team in Milan. In this role, you'll be a key player in optimizing our operations, directly influencing user experience (UX) and profitability in a portfolio of cities. You'll work closely with the Operations Manager and other vertical peers to drive growth and efficiency.

THE JOURNEY

As an Operations Analyst, you'll have a direct and tangible impact on the success of our local operations. Your main responsibilities will include:

• Driving KPI Performance: You will be responsible for key UX and Profitability KPIs for a portfolio of cities, conducting in-depth analysis to identify opportunities for improvement and developing strategies to achieve them.
• Strategic Analysis & Reporting: Perform rigorous analysis aimed at improving these KPIs and create high-quality reports and dashboards to provide clear visibility on the performance of our core operational metrics.
• Process Improvement: Provide constant feedback and innovative process improvement ideas to the Operations Manager, ensuring we maintain a scalable and efficient operation.
• Courier Engagement: Take a hands-on approach to ensure the high engagement and satisfaction of our couriers, known as Glovers, by optimizing support processes and being a crucial point of contact for their day-to-day needs.
• Cross-Functional Collaboration: Act as an important point of contact for other vertical peers, such as Commercial and Quality Control Account Managers, ensuring seamless communication and alignment across teams.

This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges!