Courier Experience & Growth Specialist

YOUR MISSION

Glovo is looking for a talented and experienced GX Experience & Growth Specialist within the Supply Operations team, based in Tunis. Alongside with the operations team, the GX and Growth Specialist will be responsible for developing and improving couriers (Glovers) end-to-end lifecycle across the country. 

THE JOURNEY

• Be responsible for the whole lifecycle of a courier : acquisition of new couriers, their onboarding workflow, retention and loyalty program 
• Provide couriers acquisition needs based on the trend and seasonality (e.g. major events, eids etc.) 
• Generate market insights from focus groups, surveys, and others.
• Optimize acquisition strategy, budget and channels based on performance and priority
• Ensure couriers materials are not running out of stock to cover for new onboardings or replacements 
• Responsible for implementation of loyalty programs for couriers (benefits and rewards, timeline) and negotiating local benefits and perks for the Glovers.
• Responsible for CRM and always-on communications with couriers and developing specific communications for Glovers.
• Coordinate with brokers for insurance cases progress
• Provide - along with Regions owners - compliance and fleet operational settings 
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference