Senior Account Manager (They/ She/ He)

YOUR MISSION:

As an Account Manager, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

THE JOURNEY:

• Build and maintain relationships with Glovo’s top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Onboard new top partners on our platform by providing them all the necessary tools and information
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Lead commercial renegotiations to establish a strong partnership with sustainable economics
• Support closing partner deals along with the sales team leader if / when needed
• Actively collaborate with your colleagues and learn from each other in a supportive environment
• Be a part of a team that will support your commercial development by giving you the opportunity to do rotations into other parts of the business (i.e., sales, qcommerce, and more)