On Demand Account Manager (They/ She/ He)

YOUR MISSION

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has recently introduced its On-Demand service to provide for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with Glovo couriers. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales.

THE JOURNEY

• Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as: compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs. Prepare reports and dashboards to present to partners and use as a source for operational improvements. 
• Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for new sales leads, pitching, contract negotiations, implementation, and account management.  
• Support partners by working in close cooperation with other local and global teams - Account Management, Sales, Operations, Finance, and others. Analyze and improve internal processes. 
• Collect and share feedback from partners with product and operations teams to generate improvements to our software, systems, and processes, thus enhancing partner experience.
• Support defining medium and long-term strategy to achieve growth and profitability targets. Participate in target setting and Objectives and Key Results (OKRs) planning activities.  
• Understand the local environment, and constantly adjust our product to the needs of the market. 
• Develop an exceptionally well-rounded profile - from commercial and negotiation skills, through data analytics, to legal reviews and software integrations - you will never stop learning.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference.