Account Manager SMB - Ukraine (They/She/He)

YOUR MISSION

As an Account Manager, you will be a key member of the Glovo Account Management team, responsible for a portfolio of SMB partners. You will collaborate with small and medium-sized local brands, stores, and restaurants, helping them scale their business on Glovo and grow revenues through continuous optimization and partnership development.

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross-selling and upselling) .
• Ensure that Glovo has the best content by signing exclusivities with partners.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans, and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.