Expansion Manager

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 
 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As Expansion Manager, you will act as a business owner responsible for growth, operational performance, and marketplace health across multiple cities or regions. You will also be responsible for recruiting, and developing the regional team which comprises account managers and sales executives. This role combines strategy and execution, commercial, operational leadership, and prioritization of which cities/towns to launch. Strong judgment, analytical rigor, and ownership mindset are critical.

THE JOURNEY

• Regional P&L Ownership: Drive regional KPIs across growth, profitability, and customer experience by translating national strategies into localized execution plans.
• Strategic Market Expansion: Lead the launch and development of new cities and verticals, focusing on building sustainable foundations rather than short-term gains.
• Operational Efficiency: Optimize the marketplace by balancing supply and demand, improving delivery performance, and reducing operational costs.
• Commercial Growth Levers: Identify and prioritize high-impact opportunities across restaurants and retail to influence regional resource allocation.
• Competitive Positioning: Strengthen local market share by monitoring competitor activity and implementing strategic commercial initiatives.
• Cross-Functional Leadership: Orchestrate collaboration between Operations, Commercial, and Marketing teams to ensure seamless regional alignment.
• Talent Development: Build and mentor a high-performing team, focusing on developing the next generation of leaders within the organization.
• Stakeholder Advocacy: Serve as a key regional voice within the country leadership team to advocate for local needs and strategic improvements.