Job Overview
- Monitor vendor performance, analyze ratings and vendor feedback, and implement improvement plans.
- Improve menu and content quality on the platform and execute content optimization projects.
- Manage end-to-end vendor onboarding including account setup, activation, training, and go-live support.
- Collaborate with cross-functional teams and support operational projects to enhance vendor experience and efficiency.
- Handle vendor communications, translations, and regional requests; monitor operational issues (e.g., offline vendors), support product/feature testing, manage rollout timelines, and assist vendors with system complaints or bugs.
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