Manager Rider Quality & Compliance

We are seeking a dynamic and experienced individual to join our team as a Rider Quality & Compliance Logistics Manager. In this role, you will be responsible for overseeing and optimizing the quality and compliance aspects of our rider operations, and ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers). 

The ideal candidate will have a strong background in logistics, a keen eye for compliance, and a passion for ensuring a seamless and compliant rider experience through a data driven approach.

What’s On Your Plate?

Quality Management:

• Develop and implement quality management processes to ensure the highest standards of service and efficiency in rider logistics.
• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.

Compliance Oversight:

• Drive the Rider Appearance and Behaviour compliance across the market. 
• Ensure the riders are delivering the best in class customer experience through data monitoring.
• Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met. 
• Stay informed about local, and regional changes and regulations affecting rider logistics.
• Ensure riders and logistics operations comply with relevant laws, regulations, and industry standards.

Performance Monitoring & Improvement:

• Follow up on key performance indicators (KPIs) for rider Quality logistics scores (RQS) and compliance.
• Regularly assess and analyze performance data to identify trends, areas for improvement, and implement corrective actions / Update compliance matrix when needed.
• Drive the Rider Quality OKR improvement across the market.
• Drive continuous improvement initiatives by identifying opportunities for efficiency and effectiveness in rider logistics.
• Implement best practices and stay abreast of industry trends to enhance the overall quality of rider operations.

Safety Measures:

• Implement and monitor safety measures to ensure the well-being of riders during their operations.
• Collaborate with relevant stakeholders to address safety concerns and implement preventative measures.

Documentation and Reporting:

• Maintain accurate and up-to-date records related to rider compliance and quality.
• Generate regular reports for management, highlighting key performance metrics and compliance status.

Training and Development:

• Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
• Coordinate with the rider training team to design and deliver compliance training programs for riders, ensuring they are well-versed in safety regulations and operational compliance.

Communication and Collaboration:

• Foster strong communication channels with riders, local logistics teams, and regional logistics leadership.
• Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.