Manager City Logistics Operations

Role overview

Managing overall logistics of cities or zones assigned across West Cairo. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of riders/partners.

Whats on your plate?

• Oversees and solves all daily logistics related operations
• Initiating, leading and optimizing full order cycle in assigned cluster.
• Owns the communication with external suppliers.
• Supervise, coach multiple rider supervisor and rider trainers.
• Set up SOPs, policies and tools for safety/compliance of riders and partners.
• On-ground support in the coordination of marketing campaigns and activities across all brand entities.
• Responsible for cities rider experience and satisfaction score.
• Provide weekly updates to country management on projects & performance progress.
• Responsible for the cluster Acquisition targets
• Monitor cluster logistics SLA in alignment with the centralized acquisition team to fulfil the required riders per area
• Responsible for the supplier’s performance management
• Responsible for the operational zone setup and special projects in alignment with the country logistics head.