Tech Support Specialist MX Global

YOUR WORK-LIFE OPPORTUNITY: 

We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you! 

As a Technical Support Specialist, you will play a key role in managing and supporting various Live Operations Platforms, including Customer Relationship Management (CRM), Single Sign-On (SSO) systems, Voice Platforms, Chatbots, Quality Assurance (QA) tools, Learning Management Systems (LMS), Knowledge Base, Basic log reading and more.

Key Responsibilities:

• Lead and support internal technical projects, such as migrating to new systems and implementing new tools.

• Troubleshoot and resolve technical issues efficiently to ensure seamless operations.

• Configure and optimize platform settings to improve performance and workflow.

• Collaborate with cross-functional teams to enhance system functionality and user experience.

This role requires strong technical problem-solving skills, attention to detail, and the ability to work in a dynamic environment.

If you are eager to thrive in a dynamic environment and are excited about the prospect of learning and growing within the realm of technology, this is the perfect opportunity for you to make a significant impact while developing a rewarding career. Join us as a Technical Support Specialist, and let's embark on a journey of innovation and excellence together.