Account Manager Long Tail - Chișinău, Moldova

YOUR MISSION 

As an Account Manager Long Tail, you’ll help small-midum business partners grow by combining strategic account management with the use of ads and promotions. You'll work closely with local restaurants to boost visibility, drive order growth, and improve retention, all while ensuring sustainable revenue acceleration in a fast-paced environment. 

THE JOURNEY 

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews). 
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs. 
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc) 
• Understand, build action plans and follow up on churned and inactive partners. 
• Collaborate with internal & External teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service. 
• Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales. 
• Lead new project and initiative for better portfolio management & partner experience improvement