Store Supervisor

Role Summary

We’re looking for a Store Supervisor to join the team and focus on growing our own Dark Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

What's On Your Plate?

• Operational Execution: Manage day-to-day store operations during assigned shifts, including inbound receiving, stocking, and efficient pick-and-pack fulfillment.

• Inventory Accuracy: Drive accurate inventory control through consistent cycle counts and rigorous stock takes, ensuring stock levels align with demand planning to prevent OOS/OVS.

• Performance Metrics: Actively contribute to store performance targets, with a core focus on the Store Audit Score, preparation time, and operational efficiency.

• Staff & Shift Management: Execute shift scheduling and coordination to ensure optimal coverage and productivity.

• Compliance & Policy Adherence: Enforce strict hygiene, sanitation, and safety standards. Ensure all activities adhere to company SOPs, disciplinary matrices, and attendance protocols.

• Proactive Problem-Solving: Monitor fulfillment workflows to identify bottlenecks and collaborate with the Sr. Store Supervisor to implement corrective actions and process improvements.